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Steve622
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Can't view bill or bills.

 

I'm having problems viewing my bill or bills using both mac and iPad. When I click on bill or bills I just get a blank page and then it stops downloading. 

 

Steven

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Re: Can't view bill or bills.

Hi Steven.

Welcome to the community and thanks for getting in touch about the issue accessing your bills via the Apple systems you have.

  • Can you let us know if since your post this issue is still ongoing?
  • Can you also confirm if this issue happens via Safari only or if this happens via the app too?
  • If this happens via Safari only, have you tried using Chrome or Firefox or any other browser, and if so does it work on those browsers?

I have checked with a colleague who is using an iPhone to access both the site via the app and Safari and there are no issues with them accessing their this billing evening that we can find.

If you could let me know the answers to the above that would be fab!

Thanks again and speak soon Smiley Very Happy

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Steve622
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Re: Can't view bill or bills.

Hi Karen

Thanks for your reply. The problem has resolved itself.

Regards

Steven

 

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Re: Can't view bill or bills.

Hi Steven

Thanks for letting us know Smiley Happy

I'm very glad to hear this has been sorted!

If you need anything else form us then please just pop back to the forums with your post Smiley Very Happy

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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