Thanks for your post and apologies to hear you are having an issue trying to access the My Offers page.
As you are getting an error on there, it's more than likely you have a loyalty discount on your account. Most loyalty discounts come with a term that aren't allowed to be used in conjunction with another offer.
The My Offers page, bases the prices against what you pay now. If you go through with an offer, the discount gets taken off and you end up with a higher bill than you wanted or agreed to.
Give the team a call on 150 / 0345 454 1111 and they can take a look at things by going through your package to see what you have, what you want and what we can do to make it possible
Let us know how you get on.
Kath_F Forum Team
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Kath_F, could you please explain what you mean by 'loyalty discount'? AFAIK, I'm paying the full price - £76/mo for the 200mb Internet, TV XL, Phone M. This was the priced specified after the new customer period was over, so I'm not sure what discounts/benefits I'm getting. Thanks in advance.