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Message 1 of 3 (63 Views)

Can't find my account number

I can't find my account number to add on my account and get my billing.
I checked all emails sent to me by Virgin and nothing. I have my order and the delivery notice but nothing with my account number on it. 

Also can't access chat or call. How can I find it? 

 

 

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Message 2 of 3 (45 Views)

Re: Can't find my account number

Hi juliecastellar,

 

Welcome to the Forums and thank you for your post.

 

Your account number will be on your contract and any bills that we've sent out.  If you don't have access to these you can call us on 150 from a Virgin phone or 0345 454 1111 and we can send you the account number out to you in a letter. 

 

You mention that you're unable to access chat or call, can I ask why that is?

 

Thanks

 

Elaine


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Message 3 of 3 (35 Views)

Re: Can't find my account number

Thanks for the feedback but I selected ebilling so I wont get anything on the mail. I try to call and can't complete the call. My mobile is Three.

When I try to access the chat it says my username or password are wrong. I changed couple of times and still the same message.

 

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