Can someone explain what I'm paying £70 a month for ?
I've just removed Sky Movies and Sky Sports ( because they are awful ) and Virgin still want the above amount ?
The call centre employee tells me ( in and around the script in front of him ) that I still have a telephone line and super fast broadband ( which returns a rate of 75 not 150 ), so what am I paying for, oxygen retrieval?!
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Re: Can someone explain what I'm paying £70 a month for ?
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
When removing Sky Premium channels there is a 30 day notice period. During this period, if a new bill is generated, it will be generated at the same price. It will then be on a pro rata basis on your next bill showing a refund for time charged without the service.
If you've gone past this period and are still getting charged the same, give the team a call on 150 / 0345 454 1111 so they can check your account for you.
Keep us posted on how you get on.
Kath_F Forum Team
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