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ba14
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Can I replace my superb 2 with a super hub 3 FOC?

At present I have a super hub 2 and it keeps dropping the 5Ghz signal on wifi so will Virgin replace it with a new super hub 3 free of charge?

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Superuser
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Re: Can I replace my superb 2 with a super hub 3 FOC?

Requesting kit replacements comes with a charge (£14 something last I read) which covers administrative+activation etc costs. The best bet would be to contact the broadband faults team. Call in wise ring 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details -> Option 2 (faults) -> report a broadband fault. State your case well enough and they could give you a free hub replacement.

You can also reach them through the Webchat from a laptop or desktop between 8AM to 8PM M-Sa: Broadband -> Service fault -> Chat online. If all of the agents are busy reload the page every 3 minutes (or less) and cheek again, repeatedly, until you get through to an agent.

______
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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ba14
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Re: Can I replace my superb 2 with a super hub 3 FOC?

Thank you , most informative I will do as you suggest.

A
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