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pridgewell
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Message 1 of 9
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Cabinet outside house

A grey cabinet has appeared immediately outside my property. It's been concreted to my wall and is very close to a mature tree. It's grey, which I'm told means it's Virgin. No prior warning was given. Can anyone put me in touch with someone relevant at Virgin?

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Superuser
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Message 2 of 9
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Re: Cabinet outside house

Your local council will have all the detail of where VM's street furniture should be. They should only be installing on council land where they have permits. I would check with your local council as to who is in the right here.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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pridgewell
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Message 3 of 9
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Re: Cabinet outside house

Thanks, I agree but the council claims no knowledge of it.

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Dave_cq
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Message 4 of 9
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Re: Cabinet outside house

Are you sure it's not blue?   Smiley Wink

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pridgewell
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Message 5 of 9
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Re: Cabinet outside house

I'd prefer that - at least then it would disappear after a while!

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DavidJWalker
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Message 6 of 9
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Re: Cabinet outside house

its off your property its on the footpath and its out of the way of people thats part of the permits of your local council

Using VIVID 350 Optical Fibre, Player TV, Talk Weekends



Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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Forum Team
Forum Team
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Message 7 of 9
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Re: Cabinet outside house

Hi pridgewell

Many thanks for taking the time to get in touch with us about the cabinet that is now on the street outside your home.

I apologise that this is causing you a concern.

If you could send a private message to me with your name and full address, I can then flag this to the teams for you and will get back to you as soon as I can with their updates.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll be back in touch to let you know what we can do next to support you.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Forum Team
Forum Team
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Message 8 of 9
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Re: Cabinet outside house

Hi pridgewell.

Many thanks for getting back in touch with me on your PM.

I have flagged this to our area field manager to investigate for you. I'll get back to you over the next few days to confirm if we need anything else from you in order for the teams to investigate this on your behalf.

Speak soon.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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pridgewell
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Message 9 of 9
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Re: Cabinet outside house

Thanks Karen

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