On returning home from abroad I find a Virgin cabinet has been installed in my front garden! Have tried numerous times via their customer service number to get someone at Virgin to respond, without success. Any suggestions of a phone number or email address of their cable-laying/cabinet installing department??
Hi Kath, I own the property. Just to clarify - it is on my property, as opposed to 'near' it. It would be helpful if I could see the planning permission. Could you advise how I may be able to view this?
Hi Kath, I contacted the council and they confirmed that no planning permission had been sought, and added that planning permission is not required under the General Permitted Development Order of April 2015, which I'm sure you will be happy to hear. That still leaves me with the problem of your cabinet on my front garden. I wonder if you could suggest a way forward. I have written a letter to your head office in Swansea enclosing a photograph of said cabinet along with a copy of the Land Registry plan of my property showing the boundary line, but as of now have recieved no reply.
Thanks a lot for the advice. I was thinking along the same lines, and have a boundary specialist solicitor lined up if I need him. I just hoped that a polite, friendly approach to them may save me the hassle, but I suspect I'm being a bit naive!
Would be good and I'm probably too cynical - it would have been sorted immediately in the good old days with profuse apologies and compensation - in fact it wouldn't have happened in the first place. Unfortunately you are now dealing with Liberty Global. Clever idea for getting round the hassle of application and wait for planning permission though - just position the box on private property without Way leave consent from the owner. Be aware that you will get put off/ignored by VM. It usually starts with offers of contact by Private Message. Good luck