Menu
Reply
  • 3
  • 0
  • 0
Laura47924
Joining in
162 Views
Message 1 of 7
Flag for a moderator

Box on exterior house

The box on the exterior of my house is damaged and all the wires are bare, hanging out onto the public highway. I did ring Virgin last year and they confirmed an engineer would be sent to repair. This has not happened. Please could you arrange for an engineer either to replace the box or preferably remove all the fixtures and wires from my property so they do not present a hazard to the public? It is extremely difficult to talk to someone at Virgin about this as the phone lines are set up to prevent any actual communication.

Thank you.

0 Kudos
Reply
  • 6.3K
  • 169
  • 422
Forum Team
Forum Team
131 Views
Message 2 of 7
Flag for a moderator

Re: Box on exterior house

Hi there Laura47924,

 

Sorry to hear about this.

 

I'd like to help in getting this sorted for you.

 

I'm unable to locate your account information at the moment though. :/ Could you send me a private message if possible with the following information?:

 

  • Name of the account holder
  • Home address

 

Speak soon,

 

Nat_J

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 6.3K
  • 169
  • 422
Forum Team
Forum Team
114 Views
Message 3 of 7
Flag for a moderator

Re: Box on exterior house

Thanks for getting back to me Laura47924,

 

As you're no longer an active customer with us, we wouldn't be able to instruct an engineer to visit the property via the account, however, I will send a mail over to the area field manager to see if they can come out and get this sorted for you.

 

I'll be sure to get back to you ASAP with an update,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 3
  • 0
  • 0
Laura47924
Joining in
91 Views
Message 4 of 7
Flag for a moderator

Re: Box on exterior house

I have had no news on this. I would like the box to be removed from my property please. The wires are a hazard and the hole in the brick work is causing damp to get into the wall. If someone cannot come and do this in the next week then I will remove it as I will be having the brickwork repaired. Thank you.
0 Kudos
Reply
  • 6.3K
  • 169
  • 422
Forum Team
Forum Team
71 Views
Message 5 of 7
Flag for a moderator

Re: Box on exterior house

I'm sorry to hear that you've yet to hear back regarding this Laura47924,

 

I've escalated this over again for urgent response. 

 

I'll get back to you with an update ASAP,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 6.3K
  • 169
  • 422
Forum Team
Forum Team
59 Views
Message 6 of 7
Flag for a moderator

Re: Box on exterior house

Hi again,

 

I've heard back from the team and they've advised that the relevant area field manager will be involved in getting this sorted for you.

 

Let me know if there is anything more that I can help with.

 

Take care,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 3
  • 0
  • 0
Laura47924
Joining in
43 Views
Message 7 of 7
Flag for a moderator

Re: Box on exterior house

Hello Nat,

An engineer has now been and fixed this. Thank you very much for getting this resolved.

Laura
0 Kudos
Reply