The box on the exterior of my house is damaged and all the wires are bare, hanging out onto the public highway. I did ring Virgin last year and they confirmed an engineer would be sent to repair. This has not happened. Please could you arrange for an engineer either to replace the box or preferably remove all the fixtures and wires from my property so they do not present a hazard to the public? It is extremely difficult to talk to someone at Virgin about this as the phone lines are set up to prevent any actual communication.
As you're no longer an active customer with us, we wouldn't be able to instruct an engineer to visit the property via the account, however, I will send a mail over to the area field manager to see if they can come out and get this sorted for you.
I'll be sure to get back to you ASAP with an update,
I have had no news on this. I would like the box to be removed from my property please. The wires are a hazard and the hole in the brick work is causing damp to get into the wall. If someone cannot come and do this in the next week then I will remove it as I will be having the brickwork repaired. Thank you.