Thanks for taking the time to get in touch about the package and your subscription to Box Nation needing to be removed.
I can see that you have contact the teams and this has been removed and thank you for taking the time to do this.
The billing and package queries our customers have that need adjusting or support with have to be dealt with via our Care teams either via 150 or 0345 454 1111 or via Webchat where our teams can clear security with you and work to resolve any issues you have with your bills or packages.
I appreciate that you have joined us on the community to look into this and I am glad to see that you have already resolved this with us via the phone. Warmest regards and welcome to the forums.
If you need anything else form us please let us know and we'll do what we can to support you