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lloydpowell
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Bluetooth Speaker

Hi

Our services were connected on 6th January. One of the deciding reasons to go with Virgin over the competitor(s) was that bonus of the free bluetooth speaker for new customers. Previous posts in the community have stated that customers have to wait 42 days before raising the issue that it hasn't arrived, so here I am, I haven't received the speaker yet. I didn't know about the 42 days originally and had 2 separate online chat helpers inform me that they would deal with the issue within 7 days, but on both occasions I heard absolutely nothing about it.

Is this a common theme? What are my next steps?

Thank you for your time,
 
Lloyd
 

 

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Re: Bluetooth Speaker

Hi Lloyd, 

 

Thanks for coming back to us and apologies to hear you are still waiting on these Smiley Sad 

 

I've sent another email over to the Head of the Rewards team so we can track what's happened here again. 

 

As soon as I hear back, I will be in touch. 

 

Thanks,

Kath_F
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Message 8 of 10
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Re: Bluetooth Speaker

Hey Lloyd

I've checked in with the teams and the Speaker should be delivered by tomorrow at the latest.

Keep us posted on how this goes for you Smiley Happy

Cheers.

 

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




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lloydpowell
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Re: Bluetooth Speaker

Why is it so hard for me to chase up this speaker? It seems I'm not the only one and I imagine most people would have given up by now.

Does anyone from Virgin actually monitor these forums?

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Re: Bluetooth Speaker

Hi lloydpowell,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your speaker. This can sometimes happen but we are more than happy to chase things up for you. 

 

I can see you've already been able to speak to the team regarding this and they have filled out an exception form for you. This went over to the Rewards team and they have checked your account and confirmed eligibility Smiley Happy

 

They then sent your details over to the company that provide the hardware. As you're still waiting I have popped an email over to the Head of the Rewards Team to find out what's going on. 

 

Once I hear back from them I will be in touch Smiley Happy

 

Thanks,

Kath_F
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lloydpowell
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Re: Bluetooth Speaker

Thank you for that Kath, it's appreciated. It's also good to know where things are with regards to this!

Looking forward to enjoying the new sounds in my living room!

Thanks
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Re: Bluetooth Speaker

Hi lloydpowell

Many thanks for keeping in touch

From what we can see the speakers should have been sent to you last week and delivered by the Thursday at the latest.

If these have not yet arrived to you if you could let us know and we'll get that raised again for you Smiley Happy

Thanks again.

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




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lloydpowell
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Re: Bluetooth Speaker

Hi Karen,

Thanks for the response, no they haven't arrived yet :-(

Thanks,

Lloyd

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Message 7 of 10
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Re: Bluetooth Speaker

Hi Lloyd, 

 

Thanks for coming back to us and apologies to hear you are still waiting on these Smiley Sad 

 

I've sent another email over to the Head of the Rewards team so we can track what's happened here again. 

 

As soon as I hear back, I will be in touch. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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Message 8 of 10
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Re: Bluetooth Speaker

Hey Lloyd

I've checked in with the teams and the Speaker should be delivered by tomorrow at the latest.

Keep us posted on how this goes for you Smiley Happy

Cheers.

 

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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lloydpowell
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Re: Bluetooth Speaker

Well it has arrived! Thank you for your help!

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Message 10 of 10
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Re: Bluetooth Speaker

You're very welcome Smiley Happy

Thanks for letting us know that it arrived safely for you.

Enjoy your new speakers Smiley Very Happy

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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