Menu
Reply
  • 1
  • 0
  • 0
eddieuk
Joining in
44 Views
Message 1 of 3
Flag for a moderator

Bluetooth Speaker

Hi when speaking to someone on the telephone regarding cancelling the offer to stay and join Virgin Media. Two separate customer service agents advised that I would be getting g a free Bluetooth speaker. I still haven't heard anything back from this
0 Kudos
Reply
  • 21.61K
  • 809
  • 1.59K
Forum Team
Forum Team
28 Views
Message 2 of 3
Flag for a moderator

Re: Bluetooth Speaker

Hi eddieuk, 

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your speaker. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 8.26K
  • 362
  • 1.34K
Forum Team
Forum Team
18 Views
Message 3 of 3
Flag for a moderator

Re: Bluetooth Speaker

Hi eddieuk

Just a quick catch up to say that the rewards teams have popped an update to us to say that the speakers should be dispatched to you within 72 hours from today.

Please keep us posted when they arrive for you Smiley Happy

Take care.

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply