Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here.
I'm sorry to hear you've not yet received your speaker. This can sometimes happen but we are more than happy to chase things up for you.
I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.
Once I hear back from the team, I shall let you know the outcome.
Tech fan? Have you read our Digital life blog yet? Check it out
Just a quick catch up to say that the rewards teams have popped an update to us to say that the speakers should be dispatched to you within 72 hours from today.
Please keep us posted when they arrive for you
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"