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tubbychris
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Blank Account Page on My Virgin Media

Hi, for the last few days, maybe going on to a week, when I log in to My Virgin Media on any browser and any connection all I get on that page is the welcome "Hi Chris" my account number and area code that is it, nothing else.

Usually on this page we get the bill overview, what package we are on and also it usually has the status of the Speed Upgrade that is due in my area.

A friend showed me his account and all the information was there (he is on Area 14) too.

It would be great to have this information back, as I am still waiting for Area 14 (BD21) to get the speed upgrade, last I saw it was end of November 2016, then it stated end of July 2015... (confused? yes I was!) but without this page working I don't know the status.


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Message 3 of 8
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Re: Blank Account Page on My Virgin Media

Hi both, 

 

Thanks for your posts and apologies to hear you were both having an issue accessing My Virgin Media. 

 

There was a fault discovered as being the reason for the issues. We worked on these through the night and got things resolved. 

 

If you try again, the page should be available. 

 

Come back and keep me updated Smiley Happy

 

Thanks,

Kath_F
Forum Team

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wyldstallyns
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Message 2 of 8
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Re: Blank Account Page on My Virgin Media

I'm having the same problem (as are others).

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Message 3 of 8
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Re: Blank Account Page on My Virgin Media

Hi both, 

 

Thanks for your posts and apologies to hear you were both having an issue accessing My Virgin Media. 

 

There was a fault discovered as being the reason for the issues. We worked on these through the night and got things resolved. 

 

If you try again, the page should be available. 

 

Come back and keep me updated Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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tubbychris
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Message 4 of 8
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Re: Blank Account Page on My Virgin Media

Hi Kath,

Thank you for your reply, unfortunately nothing has changed, still the same blank page as per before. I have tried different browsers and clear cookies/history etc.

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Andrew_V
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Message 5 of 8
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Re: Blank Account Page on My Virgin Media

Same problem, there's another thread on this. Today I managed to get through with the chat, and I was told that it will take a week for the issue to be fixed. A ticket was issued.

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wyldstallyns
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Message 6 of 8
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Re: Blank Account Page on My Virgin Media

Seems to be fixed for me now. 

Thanks.

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tubbychris
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Message 7 of 8
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Re: Blank Account Page on My Virgin Media

Yes mine is back up and running again too. Thanks

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Re: Blank Account Page on My Virgin Media

Hi guys, 

 

Thanks for coming back and letting us know things are working now Smiley Happy

 

If you have any further issues, pop back and let us know.

 

In the meantime, don't be strangers around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

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