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KarisDewar
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Billing Query

Hi, I was without internet service for almost a full week due to receiving a new hub which was found to be faulty. I have since received my bill and have been charged for a full months useage which I find unfair as was without the service for 1/4 weeks! Is this acceptable?
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Forum Team
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Re: Billing Query

Hey there KarisDewar and welcome to the community Smiley Happy

We will be able to cover the cost of the service whilst unavailable as per our loss of service policy found here: http://virg.in/creditg.

I'd like to look into this for you so I'll drop you a private message shortly. Just click the small envelope to the top right.

Best,

 

Michael_JK
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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Re: Billing Query

Hey KarisDewar,

Just wondering if you still need help with this? If so, be sure to get back to me with the info requested in my private message.

Thanks,  

Michael_JK
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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