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Benjibenj91
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Billing/Account Number/Welcome Pack

Hi,

So I've made my first payment for the Big Easy bundle - it's over £100 which makes no sense as I was told there was not going to be an installation fee. I also never received a welcome pack and have not been given an account number so I can't view my bill online to see why it is so much. How can I find out my account number?

Thanks,

Ben

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DavidJWalker
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Re: Billing/Account Number/Welcome Pack

if you signed up online it will be a e-mail and frist 2 months in frist bill plus any off fees and your account number is were your signed your contract about your account number and area ref


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Forum Team
Forum Team
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Re: Billing/Account Number/Welcome Pack

Hi Ben,

 

Many thanks for your post.

 

I am able to discuss your bill with you once security is cleared, however, we are unable to provide the account number to you either via the Forum or telephone. We can, however, send this out to you in writing to the listed account address.

 

I've sent you a private mail so that we can chat more.

 

Speak soon,

 

Nat_J


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