My parents (elderly) around 4 or 5 months ago had a man named Michael Clarke come to their house to sign them up to Virgin Media. They were leaving Sky and needed a new broadband and TV supplier.
This man visited the house and offered my Parents this amazing fantastic deal of Phone, TV and Broadband for £27.99 per month for 9 months. It would then go to £40 something a month for the last three months of contract. (12 month contract).
My Mother (having been ripped off by conmen in the past) was worried this wouldn't be the case and asked this (con)man several times, "Is this the right price" "Are there any hidden charges" etc. This (con)man assured her the price would not change this IS the price for 9 months going up for the last three. Hesitantly they signed up for it. (No judgement, they are kicking themselves anyway)
Needless to say the amounts that have come out of my Father's bank account have never ever been £27.99. Always more and sometimes quite a lot more. Certainly a lot for him being his is in ill health and he is retired.
Why and HOW can Virgin justify this?? My Father has called them every month and has been fobbed off with some stories from whoever he has spoke to! He's tried to cancel the direct debit but the bank would not let him. No idea why as I have always been able to do it on my bank!
I am absolutely disgusted and I will not rest until my Parents are refunded and this awful service cancelled.