Thanks for taking the time to get in touch with us about the pricing change on your account and a warm welcome to the community.
I understand that if something has changed on your billing you want to look into this and to do so it would be great if you could get in toucyh with our teams via the secure methods below.
You can contact them to look at supporting you with this this either via 150 or 0345 454 1111 or via Webchat
To speak to the Webchat teams just choose the option in the column on the left that best matches your needs and tab over to the right through the menu to get to the Chat Online option.
Eg- Account and Billing > Manage Your Account Online
Via these options our teams can clear security with you and support you with billing or packages queries. As the forums are public, supporting you in this way is the best way to keep your data confidential.
Keep us posted on how this goes and let us know if you need anything else.