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wingnut74
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Bill Payment web page

Hi I'm unable to access the my bills section of my Virginmedia to see my latest bill

Just says OOPS there's a technical hitch!!

 

Any Ideas?

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Message 2 of 6
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Re: Bill Payment web page

Hi wingnut74, 

 

Thanks for your post and apologies to hear you are having an issue viewing your bills. 

 

We need to have a little further information in order to help with this. 

 

What browser are you using? 

Try clearing the cache and cookies to see if this helps. 

Is there any difference if using another browser?

 

Also make sure you are using the Primary log in details Smiley Happy 

 

Come back and let me know how you get on. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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wingnut74
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Message 3 of 6
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Re: Bill Payment web page

Not working on any browser

Cashe etc cleared
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wingnut74
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Re: Bill Payment web page

Tried
Edge
Google
Firefox
Safari

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wingnut74
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Message 5 of 6
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Re: Bill Payment web page

And using primary email
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Re: Bill Payment web page

Hi wingnut74

Thanks for getting back to us to confirm that you have tried alternative browsers to access the My Virgin Media portal.

My apologies that despite this, you continued to have issues accessing our siteSmiley Sad

For us to support you further I am going to send a pm to you that you can find in the on the top right of the forums.

If you could pop back to me on this, that would be fab Smiley Very Happy

Thanks again!

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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