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Tony26
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Bad service

I am absolutely sick and tired of the poor service I am receiving from virgin media. My cable box on the outside of my house has had the cover blown off in the last gale we had a couple of weeks ago and the engineer was supposed to be here between 8 and 12 but never turned up so I stayed in for nothing. Can't wait for my contract to finish then off I go to another supplier
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Re: Bad service

Hi Tony26, 

 

Welcome to the forums, I am sorry to see you have been having trouble with the service. 

 

Apologies the engineer did not turn up, I am unsure as to why this happened but I would like to get another engineer booked in for you, partially to fix the lost cover but also because your downstream power levels are on the high side. 

 

I will pop you a PM to get this arranged. Keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma


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