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NEWBEE2
Tuning in
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BY BY VIRGIN

Having contacted VM several times over the past couple of mths re their price increases all to no avail [my costs have risen by approx. 65% in twelve mths ] There has been no way that VM would review my costs for the same service--that is until I pulled the plug on them after 25yrs of being a customer in one way or an other.

I received a couple of phone calls to NOW offer me a better deal by reducing my bills by the above amount to that of 12mths ago. They were unable to understand why I now said NO to them.

Why should one have to change supplier to obtain a better price--loyalty no longer comes into a situation, and by the way my WI-FI is better.

WAKE UP VM before many more customers change their suppliers , speed may be one thing but customer service is an other.

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Dave_cq
Trouble shooter
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Re: BY BY VIRGIN

Virgin Media / Liberty Global do not understand the concept of customer service.  Good luck with finding a better alternative.

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

Electron
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