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Suezarella
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Area code

I can't log I or sign in to my phone tv and internet account. It keeps asking for area code and account number because I can't remember log in details. Firstly it won't accept my account number said its not long enough. I need the code for DN2. When I joined virgin I have a feeling I've not given my e-mail address right I think I left the numbers part out, so I've never had any communication from Virgin. I only found out I had a bill when my services were cut off. How can I get into my account. It's driving me mad. I paid the bill on the automated phone call, but any other information I need I need characters from my password which I can't remember. Please help. 

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Forum Team
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Re: Area code

Hi suezarella, 

 

Thanks for your post and apologies to hear you've been having some issues getting online. 

 

Your area code, based on the information you signed up to the Community with is 14. 

 

Let me know if you're still having an issue. 

 

Thanks, 

Kath_F
Forum Team

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