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zoew
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Anyone else not getting their calls returned?

We've been having problems with Virgin for months. Very rarely does anyone we speak to say they'll call back, but almost always, they don't.

I've actually stopped believing anyone is giving me real names. How on earth do I actually get to speak to a real, honest person and resolve our issues?

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Forum Team
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Re: Anyone else not getting their calls returned?

Hi zoew,

 

As mentioned in your previous thread, I am happy to help with any queries that you may have.

 

Hope to hear back from you soon,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


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Manny37
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Re: Anyone else not getting their calls returned?

I was assured a mgr would call me back by the end of the day! 24 hours later & still nothing 😡
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zoew
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Re: Anyone else not getting their calls returned?

I feel your pain! It's now TWO weeks and the manager I was promised still hasn't called.

For some inexplicable reason, I have got further by going via the social media team than standard channels. We're still a long way off sorted but it's a start. Maybe try that? Key thing is to get someone's name and stick with them!

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