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mattj2605
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Another voucher thread....

Hey guys, I'm trying to chase up the location of my amazon voucher, I have phoned VM several times and get bounced from pillar to post and can't reach a human being to speak to.

any help would be appreciated! 

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Re: Another voucher thread....

Hi mattj2605,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: Another voucher thread....

Hi mattj2605,

 

Thanks for your patience whilst I looked into this for you. 

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This was done yesterday for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
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mattj2605
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Re: Another voucher thread....

Hi Kath, many thanks for taking the time to look into this.
I received an email last week saying I would be sent my voucher code within 24 hours.....nothing has come through.

Matt
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Re: Another voucher thread....

Hi Matt, 

 

Thanks for coming back to me on this. 

 

Until it's been a full week we're not able to chase further. The Voucher code would have been sent within 24 hours from the time I replied. 

 

If you're still waiting on Friday, let me know and then I will be able to chase this up for you Smiley Happy

 

Speak soon, 

Kath_F
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mattj2605
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Re: Another voucher thread....

Hi Kath, still waiting.......

Matt
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Re: Another voucher thread....

Any joy yet?
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Re: Another voucher thread....

Hi mattj2605, 

 

Thanks for coming back to me and apologies to hear you are still waiting Smiley Sad 

 

I've sent an email over to the Head of the Rewards team to take a look at this for you.

 

They've already come back to advise that this was sent to you on the 10th February. Can you check all your folders including inbox, deleted and junk mail. 

 

The email would be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'

 

Let me know Smiley Happy

 

Thanks,

Kath_F
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