Menu
Reply
  • 2
  • 0
  • 0
Johncrosby
Joining in
205 Views
Message 1 of 5
Flag for a moderator

Amazon voucher

I had an install about 6 weeks ago and still haven't received the amazon voucher (have checked Junkmail folders). Please can someone advise what I need to do?
0 Kudos
Reply
  • 12.72K
  • 1.62K
  • 3.75K
Superuser
Superuser
183 Views
Message 2 of 5
Flag for a moderator

Re: Amazon voucher

Well, you can call in about it, that'd be a call to 150 from a VM phone or 0345 454 1111 from any phone. Then Option 1 -> Confirm your details when prompted for them -> Option 4 -> Option 1. When through to an agent ask them to look into it.

Or you can choose to wait up to two weeks for a favicon.png Forum Team member to respond to your topic - they can resolve the matter also.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
0 Kudos
Reply
  • 21.45K
  • 801
  • 1.59K
Forum Team
Forum Team
170 Views
Message 3 of 5
Flag for a moderator

Re: Amazon voucher

Hi Johncrosby,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



  • 21.45K
  • 801
  • 1.59K
Forum Team
Forum Team
161 Views
Message 4 of 5
Flag for a moderator

Re: Amazon voucher

Hi Johncrosby,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done today for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



  • 2
  • 0
  • 0
Johncrosby
Joining in
157 Views
Message 5 of 5
Flag for a moderator

Re: Amazon voucher

Thanks Kath!
0 Kudos
Reply