Menu
Reply
  • 4
  • 0
  • 0
Cward071067
Joining in
114 Views
Message 1 of 8
Flag for a moderator

Amazon voucher

We took the full package with yourselves and were switched on on january 7th - as yet we have not received the £125 amazon voucher as promised - could someone please check this out ?

Our Details are

Account *************
Area reference 031

Thanks

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
  • 7.46K
  • 238
  • 534
Forum Team
Forum Team
73 Views
Message 2 of 8
Flag for a moderator

Re: Amazon voucher

Hi Cward071067,

 

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you haven't received your Amazon voucher.

I'd like to look into this for you, but I'll need to take more information from you. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind Regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 7.46K
  • 238
  • 534
Forum Team
Forum Team
53 Views
Message 3 of 8
Flag for a moderator

Re: Amazon voucher

Hi Cward071067,

Thank you for sending your details via PM. I have raised a voucher exception form for you so that we can look into this for you. 

I'll be back in touch as soon as I have an update for you. 

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 7.46K
  • 238
  • 534
Forum Team
Forum Team
46 Views
Message 4 of 8
Flag for a moderator

Re: Amazon voucher

Hi Cward071067,

I've received a confirmation that the voucher email has been sent to your email account. Please check this and let me know if you have received this now.

 

Kind regards,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 4
  • 0
  • 0
Cward071067
Joining in
42 Views
Message 5 of 8
Flag for a moderator

Re: Amazon voucher

Hi Terri

I've not received it as yet I'm afraid

Chris

 

0 Kudos
Reply
  • 7.46K
  • 238
  • 534
Forum Team
Forum Team
32 Views
Message 6 of 8
Flag for a moderator

Re: Amazon voucher

Hi Chris,

Have you received the voucher email since my last PM?

 

Thanks,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 4
  • 0
  • 0
Cward071067
Joining in
30 Views
Message 7 of 8
Flag for a moderator

Re: Amazon voucher

Yes i have it received it now - thanks for your help Terri
0 Kudos
Reply
  • 7.46K
  • 238
  • 534
Forum Team
Forum Team
26 Views
Message 8 of 8
Flag for a moderator

Re: Amazon voucher

Hi Chris,

Great news! Apologies that it took so long to get this sorted out for you.

Please let us know if there's anything else we can help with.

 

Many thanks,

Terri

Virgin Media Forum Team


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply