It has been over 28 days and I was expecting an email confirming my Amazon voucher. I have phoned customer services and they have told me it will be posted to my address by the 1st of December. I thought that the voucher was only sent through email? anyone else know of this?
Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here.
I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you.
I can see you've already been able to speak to the team regarding this and they have filled out an exception form for you. This went over to the Rewards team and they have checked your account and confirmed eligibility
The next step is to send your details over to the company that provide these speakers to our customers. This was done last week for you.
Keep an eye on your email inbox as well as the junk/deleted folders. If you've still not received anything within 14 days. Come back and let me know
Kath_F Forum Team
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