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Rob13
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Amazon £50 voucher

Signed up for 9 monthbroadband contract in September on premise would receive £50 Amazon voucher.Five months later and 5 phone calls still nothing received.Feeling that there is an underlying expectation that I will give up my claim.However,I have an email that states my entitlement.I need it to purchase course material.Could you please advise me how to resolve this quickly.Feeling disgruntled is an understatement

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Re: Amazon £50 voucher

Hi Rob13, 

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you.

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Merry Christmas & a Happy New Year

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Re: Amazon £50 voucher

Hi Rob13,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done Wednesday 22nd February for you. You should keep an eye on your email inbox as well as the junk/deleted folders from Thursday. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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