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Slinger9
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Advance payment

Cancelled service after 17yrs
billed on the 23/11/16. Tried to query bill found disconnected
I started with an advanced payment, I should not be paying this.
Will I get a refund?
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Forum Team
Forum Team
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Re: Advance payment

Hi Slinger9,

Thanks for your post on the Community Forum. I'm really sorry to hear that you have left us after 17 years! 

I would like to check this for you, but I'll need to verify your details so I can access your account information. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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