Menu
Reply
  • 33
  • 0
  • 1
Terrysutt
Tuning in
104 Views
Message 1 of 4
Flag for a moderator

Account

I keep getting a notification saying that "My account details are out of date".

I have no problem signing in to My acccount,Email etc.so I`m not sure what

the problem is.Can anyone help please?

0 Kudos
Reply
  • 21.5K
  • 804
  • 1.59K
Forum Team
Forum Team
75 Views
Message 2 of 4
Flag for a moderator

Re: Account

Hi Terrysutt, 

 

Thanks for your post and apologies to hear you are having this issue. 

 

In order to help you, can you let me know where this error message is popping up? Is it once you have signed in to My Virgin Media or your email or is it happening when opening your web browser? 

 

Come back and let me know Smiley Happy

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 33
  • 0
  • 1
Terrysutt
Tuning in
71 Views
Message 3 of 4
Flag for a moderator

Re: Account

Thaks for the reply Kath,I did an online chat with Virgin and apparently they have changed the rules on the verification

passwords.They now need a password up tp 15 digets beginning with a letter and containing at least one number. My

original password did`nt conform to this so I had to create another during the chat and that solved the problem,although

they said it will take up to 6 weeks before I stop recieving the messages.

0 Kudos
Reply
  • 33
  • 0
  • 1
Terrysutt
Tuning in
57 Views
Message 4 of 4
Flag for a moderator

Re: Account

Apparently Virgin Media  changed their policy regarding the format of passwords

which mine didn`t conform, to so they changed it for me and it solved the problem.

0 Kudos
Reply