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Account name change

My virgin account is currently in my patners name from when he sometimes stayed at my address. Is it possible just to change the account into my name or would I have to start up as a new account?
Thanks for any help you can give
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Message 2 of 3
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Re: Account name change

Hi, loukay1

Call in to 150 from a virgin media phone or 0345 454 1111 from all other lines/mobiles, get into the main menu, go with option 4 -> option 5. Weekday between 8AM to 8PM. or a Saturday, between 8AM to 6PM (closed Sunday.) Ask them to send you the Transfer of Responsibility forms, I will cost £20. fill the form in and send it back as instructed and you'll get the services you have moved over into a new account under your own name and billing details.



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Message 3 of 3
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Re: Account name change

Hi loukay1

Thanks for joining us on the community and welcome to the forums Smiley Happy

@Martin_D has supported you brilliantly above regarding the Transfer Of Responsibility which is fab Smiley Happy

Here's a brief run down of the main points to know about the TOR process we have.

  • Lived at the address for at least 6 months.
  • The current payments on the account must be up to date.
  • Documents will be issued within 48 hours of a TOR request
  • The forms need to be completed in full and returned within 14 days.
  • The original account holder will remain responsible for the account until the transfer has been completed.
  • A new 12 month mandatory contract will begin on completion of the transfer for the new customer.
  • The 14 day right to cancel option is not valid for Transfer of Responsibility requests, and is to be disregarded.
  • The Transfer can take up to 31 days from receipt of the completed forms, and that the new account holder will be notified in writing on completion of the transfer.
  • There is a one off charge to cover the cost incurred by Virgin Media in actioning such a request  of £20.00

As has been mentioned above you can either call them on 0345 454 1111 or 150, or you can pop along to our equally awesome Webchat teams to ask them to arrange this for you.

Let us know how you get on and feel free to drop back anytime you need help Smiley Happy


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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