My virgin account is currently in my patners name from when he sometimes stayed at my address. Is it possible just to change the account into my name or would I have to start up as a new account? Thanks for any help you can give
Call in to 150 from a virgin media phone or 0345 454 1111 from all other lines/mobiles, get into the main menu, go with option 4 -> option 5. Weekday between 8AM to 8PM. or a Saturday, between 8AM to 6PM (closed Sunday.) Ask them to send you the Transfer of Responsibility forms, I will cost £20. fill the form in and send it back as instructed and you'll get the services you have moved over into a new account under your own name and billing details.
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