I was an existing VM customer and I moved home in early December. It appears that I have been set up with a new virgin media account and treated as a new customer. I've already lost my existing phone number due to this, even though it was promised it would be transferred to my new address.
On top of that when I now log into 'myvirgin' - It says my account is disconnected and I will lose access to my email and apps in 90 days, and obviously it shows I have no services.
I recently received my first bill for the new account via the email that is going to be deleted but I have no way of accessing the bill information on the new account or accessing the new account using 'myvirgin'
It's all got very messy, can someone look into it please.
[MOD EDIT: Subject heading changed to assist community]