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Snoops-two
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Message 1 of 10
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Account being cancelled for some unknown reason

Hi, can't contact you by phone because we are away but got an e mail saying our account is being closed which I find peculiar as we are getting the new V6 box on the 17th. Can someone from VM contact me by PM and look into this please.

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Community Lead
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Message 2 of 10
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Re: Account being cancelled for some unknown reason

Hi @Snoops-two

It sounds like you've received a phishing email - an attempt by unscrupulous individuals to get your personal information. 

From the date of your post - it's presumably this one: Phishing email 4/1/2017

Just ignore and delete it, and my apologies for the delay it's taken to get back to you.

James


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Snoops-two
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Message 3 of 10
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Re: Account being cancelled for some unknown reason

Thanks James, it might be worth having an e mail address available for customers to contact you should they find themselves in a similar situation of not being able to phone although you apologised for the delay replying I had resigned myself to the possibility that we would have no services on our return, we've been having a lot of issues recently with our account I assumed this was just another one to compound it. 

It might also be worth considering e mailing everyone with info about phishing e mails I am not really a fan of the forum but had no choice on this occasion.

 

thanks 

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Superuser
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Message 4 of 10
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Re: Account being cancelled for some unknown reason

DO NOT EMAIL ME ABOUT PHISHING EMAILS Smiley Tongue

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Snoops-two
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Message 5 of 10
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Re: Account being cancelled for some unknown reason


apcyberax wrote:
DO NOT EMAIL ME ABOUT PHISHING EMAILS Smiley Tongue


I could suggest you mind your own but I suspect it will be like water off a ducks back 

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Superuser
Superuser
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Message 6 of 10
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Re: Account being cancelled for some unknown reason

i'm not the one telling VM they should email all the customers. I'm telling you most customers AND rules wont allow that
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Snoops-two
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Message 7 of 10
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Re: Account being cancelled for some unknown reason

Like I said mind your own you don't speak for me nor I suspect the vast majority of VM customers
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Moderator
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Message 8 of 10
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Re: Account being cancelled for some unknown reason

Think I'll just leave this here to remind everyone of the Forum Guidelines

The Dos

  • Be respectful and courteous of others. Respect the fact that everyone has different opinions and debates should be healthy and never offensive.

Thank you


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Superuser
Superuser
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Message 9 of 10
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Re: Account being cancelled for some unknown reason

I'm speaking for MYSELF. Chill out.

Any service or news VM email to customers has to be OPT IN not OPT OUT.

You can't opt me into getting something i do not want.

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Snoops-two
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Message 10 of 10
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Re: Account being cancelled for some unknown reason

Lol gal

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