Due to unforeseen circumstances, the payment that is required to set the balance to zero will have to paid on 28/3/17.
This is the first time we have ever requested any extension to pay on the account, and we don't have any intention of asking for any more extensions in the future.
If we have our service suspended, we will cancel the whole package, which would be unfortunate bearing in mind how long we have been with the company as subscribers.
We are very long standing customers of Virgin Media/Cable Midlands/Telewest, and would very much appreciate this one off help.
I hope that a web forum team member will contact us very soon with confirmation that this extension is OK.
Hello pk72 and welcome to the forum.
I'm sorry it's taken a while to get back to you.
You'd need to discuss any payment issues with our payments team who may be able to arrange an extension.
You can reach the team on 0345 142 4444 between the hours of 8am & 8pm, Monday - Friday and between 8am & 6pm, Saturdays.
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