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JamesB79
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A00qpqq

Service not on for bill but account in credit
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Kouneloz
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Re: A00qpqq

Sorry buddy no one on this forum can help you with billing queries. You need to call 0333 000 3101 later on today and speak to the customer service or billing team.

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JamesB79
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Re: A00qpqq

Not able to post all of it as you don't let me and no contact
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JamesB79
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Re: A00qpqq

Also billed for another account holder and paid double twice
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JamesB79
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Re: A00qpqq

For a service much bigger than I want or have requested
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JamesB79
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Dreadful

Over charging for service bigger than i want which and now not on. Complaints not deaLtd with appropriately as they keep asking to speak to previous account holder and I detail his new account number in my letters. They set his service up. They visited in his new home but still say they've not heard from him to say moved. Not good. I will be going to.ombudsman for refund and why does it say I need to pay the bill again. I'm not paying double for a third month in four. I can't and yet cut off for not doing so.
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Kouneloz
Superfast
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Message 6 of 9
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Re: A00qpqq

Sorry buddy no one on this forum can help you with billing queries. You need to call 0333 000 3101 later on today and speak to the customer service or billing team.

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JamesB79
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Re: A00qpqq

I don't suppose anyone check my service either if I try it takes me to bill but then I check and I cannot as it says account is upto date check service. In a loop going nowhere and getting g no help.
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Superuser
Superuser
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Message 8 of 9
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Re: A00qpqq

As above, we cannot help.

You will need to ring in for queries with billing.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
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Forum Team
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Re: Dreadful

Hi JamesB79

I appreciate you taking the time both to join us on the community and for getting in touch about the billing issues.

For our teams to support you with this please get in touch with them via Webchat to , or speak to the teams on 150 or 0345 454 1111.

There our Care teams can clear the security needed to support you with this which we are unable to do on a public forum.

Please keep us posted on how this goes.

Kind regards.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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