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niqbal1
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A new low in service

I don't know where to even begin with this one. In January 2017 I received a larger bill than usual so I disputed it. I then e-mailed Virgin Media on four separate occasions, I rang them several times and was told the complaint was waiting to be assigned to someone and then nothing. Five months of absolute nothing (and having my services disconnected)! 

Virgin Media customer service.

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Forum Team
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Re: A new low in service

Hi niqbal1,

 

Thanks for your post.

 

I'm sorry to hear you've had a few issues lately and that you've not had a reply to your complaint yet.

 

I'd really like to help you with this.

 

Can you please send me private message to me so that I can look into it?

 

Please PM me with the following details:

  • Full name on account
  • Full address

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Hope to speak to you soon

 

Kind regards

 

Elaine


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niqbal1
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Re: A new low in service

Hi Elaine

Thanks for the reply but I won't be needing your help. After 5 months of nothing I took the matter to CISAS who have adjudicated in my favour. Just wish ADR team at VM could accept their decision with grace.

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