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chrisk4
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50Mb to 70Mb upgrade EH11 area - status update please

Hi VM,

Please see attached screengrab which shows strange info re upgrade when I login to "My Virgin Media". I've been expecting the 50 -> 70 upgrade but when I login I see dates of "2015". Can you advise please? For the record I took this screengrab at 2016-12-03 at 20.26.26.

Thank you.

chrisk4

 

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chrisk4
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Re: 50Mb to 70Mb upgrade EH11 area - status update please

Hi again,

Following on from my earlier email I'm replying to myself with an update photo (screengrab at 2016-12-04 at 10.06.29) which shows strange info re upgrade when I login to "My Virgin Media". I've been expecting the 50 -> 70 upgrade but when I login I see dates of "2015". Also, the "Find out more" link on the advisory note re speed links to a PDF file of phone charges which is not applicable (http://store.virginmedia.com/content/dam/eSales/Downloads/010716_Everyday_Call_Charges.pdf).

Can VM advise please on staus of speed upgrades for current 50Mb customers in the EH11 postcode area and why the unusual and incorrect status message and link etc?

Thank you.

chrisk4

 

 

 

Screen Shot 2016-12-04 at 10.06.29.png

 

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Re: 50Mb to 70Mb upgrade EH11 area - status update please

Thanks for your query chrisk4,

 

We no longer consider 70Mb as a tier for broadband. The following free speed upgrade will therefore more than likely be for 100Mb.

 

I can see that this is currently pending for you and more information should be available soon.

 

Take care,

 

Nat_J

 

 

 

 


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