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Eventris09
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£50 supermarket voucher

Recently set up our student 9months broadband that came with a £50 supermarket voucher yet still haven't received an email from Edenred, been over 35 days, virgin media emailed three weeks ago saying it would arrive soon?
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tinkermojoman
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Re: £50 supermarket voucher

£50  voucher, you`ll be just able to afford a pot of Marmite, lol.

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Re: £50 supermarket voucher

Hi Eventris09,

 

Thanks for your post and welcome to the Community. It's great having you on board with us Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

In order to help you with this I'll need to go into the account and check a few things. 

I have been unable to locate your account and need some information from you so that I can resolve this issue.

 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon,

Kath_F
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Re: £50 supermarket voucher

Hi Eventris09, 

 

Thanks for coming back to me with your details Smiley Happy

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: £50 supermarket voucher

Hi Eventris09,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This has already been done for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
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