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Mrevertonone
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£50 credit to cover cost of extra T6 box in bedroom

Hey guys

we just cancelled our old account with Virgin and signed up to a new account in my partners name...when chatting on live chat...the guy said we would get a £50 credit on our account to cover the extra cost of the extra T6 box in the bedroom ( installation cost £50) we now have a bill for £127.44 when it should be £77.44 any help out there please

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Re: £50 credit to cover cost of extra T6 box in bedroom

Hi Mrevertonone

Thanks for dropping by and welcome to the community Smiley Happy

For all billing and package enquires we ask that customers contact us via our secure methods to ensure privacy and data of our customers are kept secure.

I understand that if something has changed, or needs to be looked into on your billing, you want to get this sorted, and to do so it is best if you could get in touch with our teams via the secure methods below.

If you need them, you can contact them to look at supporting you with this this either via 150 or 0345 454 1111 or via Webchat

To speak to the Webchat teams just choose the option in the column on the left that best matches your needs and tab over to the right through the menu to get to the Chat Online option.

E.g. Account and Billing > Manage Your Account Online

Via these options our teams can clear security with you and support you with billing or packages queries. As the forums are public, supporting you in this way is the best way to keep your data confidential.

It's great to see that since your post you have been in touch with our teams and they have resolved this for you Smiley Happy

Let us know if you need anything else and we'll do what we can to support you!

Cheers.

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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