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adoyle89
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£50 amazon voucher

Hi, I signed up through Simplify Digital a few months ago and was promised a £50 amazon voucher? I haven't received one? 

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adoyle89
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Re: £50 amazon voucher

Hi Kath_F,
Haven't received anything and it's been over a week?
Thanks,
Adoyle89
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Re: £50 amazon voucher

Hi adoyle89,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy 

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: £50 amazon voucher

Hi adoyle89,

 

Thanks for your patience whilst I looked into this for you. 

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
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adoyle89
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Re: £50 amazon voucher

Hi Kath_F,
Haven't received anything and it's been over a week?
Thanks,
Adoyle89
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Re: £50 amazon voucher

Hi adoyle89, 

 

Thanks for coming back to me on this and apologies to hear you are still waiting on your vouchers. 

 

It looks as though there is a known issue affecting Voucher queries for the time we processed yours. We are working hard to resolve this and if you haven't had it yet, it should be with your shortly. 

 

Apologies once again. 

Kath_F
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Re: £50 amazon voucher

Hi I am still waiting on my voucher? This really is not acceptable.


Kath_F wrote:

Hi adoyle89, 

 

Thanks for coming back to me on this and apologies to hear you are still waiting on your vouchers. 

 

It looks as though there is a known issue affecting Voucher queries for the time we processed yours. We are working hard to resolve this and if you haven't had it yet, it should be with your shortly. 

 

Apologies once again. 


 

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Re: £50 amazon voucher

Hi adoyle89

Many thanks for coming back to us about this.

Upon further investigation I can see that the notes show the £50 voucher was an offer that Simplify Digital were offering as part of their sign up deal to Virgin Media and this was not an offer Virgin Media were offering to you directly at the time.

In order to chase this you would need to contact Simplify Digital about this as they are responsible for providing this voucher to you.

You can contact them via their site or via phone on 0800 542 4704, Monday to Sunday, 8am-9pm.

Keep us posted on how this goes.

Kind regards.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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