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millzie89
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£50 REFFERAL NO WHERE TO BE SEEN!

Hey guys, so , I've reffered my cousin , in which he's been charged now his first bill of £79 and change, even though his package is £30 so two bills is £60 , another 19 is out of nowhere, but i digress, my cousin and i both have not received out £50 off our accounts. the refer I did for my auntie earlier in the year worked perfectly however. 

Can a team member help me solve this thank you! 

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Re: £50 REFFERAL NO WHERE TO BE SEEN!

Hi millzie89,

 

I'm really sorry to hear that you haven't received your credit yet. Checking the account I'm not seeing any link on there to show you've referred anyone to us. 

 

When your friend joined via the refer a friend scheme, they would have received an email. If they still have this I can look into this further for you.

 

I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon, 

Kath_F
Forum Team

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