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cathyjay1
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£50 CREDIT NOT ON MY ACCOUNT

Hi I ve just had my virgin installed thank you. And I ve set up my account anyway when I signed up the guy who I spoke to said he would add £50 to my account because I had been given the run around by Virgin BUT just checked whats due to be paid and it is the full amount no credit deducted I dont want the full amount taken an then have to fight for the credit to be refunded at a later point . Cant ring India im partially deaf and cannot understand the accent sorry

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Re: £50 CREDIT NOT ON MY ACCOUNT

Hiya cathyjay1,

Apologies for the missing credit. I'll send you a private message now so we can sort this out. Just click the small envelope icon to the top right.

Best,

 

Michael_JK
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Re: £50 CREDIT NOT ON MY ACCOUNT

Hi cathyjay1

Many thanks for dropping by to us about the missing credit.

I can see this is being investigated for you by our teams and that Michael has also sent a pm to you in order for us to look into this further for you too if you still need our support.

I will pop back to you on a pm to confirm what we can do to help here and if you could get back to me on this, that would be fab Smiley Happy

Speak soon!

Karen_A

Merry Christmas and a Happy New Year



Nadolig Llawen a Blwyddyn Newydd Dda




Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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