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otasan
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£50.00 Special Online Credit - Not been taken off my first bill

Hi,

I've received my first bill, and the £50.00 Special Online Credit has not been taken off my first bill. The discount was given to me by a sales person to apply at checkout, which I did, and it was confirmed in my "Your Virgin Media order" email:

50a.pngMy account is under the same email as this one. Please can the credit be applied correctly to my account?

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Re: £50.00 Special Online Credit - Not been taken off my first bill

Hi otasan, 

 

Thanks for your post and apologies to hear you've been left without credit. 

 

This can sometimes happen and we are more than happy to chase things up for you. I would need to see a copy of the full email rather than the little snippet you've posted although I can already see you've sent this via PM already Smiley Happy 

 

I've popped you a message back. 

 

Speak there. 

 

Thanks,

Kath_F
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Re: £50.00 Special Online Credit - Not been taken off my first bill

Hi otasan, 

 

Thanks for your post and apologies to hear you've been left without credit. 

 

This can sometimes happen and we are more than happy to chase things up for you. I would need to see a copy of the full email rather than the little snippet you've posted although I can already see you've sent this via PM already Smiley Happy 

 

I've popped you a message back. 

 

Speak there. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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otasan
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Re: £50.00 Special Online Credit - Not been taken off my first bill

Thanks!!

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sheikh_2001
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Re: £50.00 Special Online Credit - Not been taken off my first bill

I didn't receive 50 £ friend offer
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jennyfaulkner
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Re: £50.00 Special Online Credit - Not been taken off my first bill

Hi

I've had the same issue - I received £50 Special online credit which doesn't appear on my initial charges / credits on my account.

Please can you help rectify this so it does appear on my first bill?

Thanks

Jenny

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