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chrishancox648
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49.38% price increase since august for same package?

Hello there the price for my broadband has gone up 49.38% since august, from £20.25 to £30.25 for exactly the same service. Surely this can't be right? Please advise

Many thanks.christian

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Grumpy_Trucker
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Re: 49.38% price increase since august for same package?

How long have you had the service? Were you on some sort of deal that's come to an end?

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chrishancox648
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Re: 49.38% price increase since august for same package?

No deal, been with them for quite a few years an never had an increase like this
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Superuser
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Re: 49.38% price increase since august for same package?

impossible to know without more details - whilst it might not have been a deal has a loyalty bonus come to an end

what package are you on £20 ish does not sound right - not disputing you but thats about line rental which is usually factored in somehow - than add something for BB and its well over £20

 

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Tony
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Forum Team
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Re: 49.38% price increase since august for same package?

Hi chrishancox, 

 

Thanks for your post and apologies to hear you've been hit with quite an increase lately Smiley Sad 

 

The amount your service has gone up by leads me to believe the same as what the other Community members have mentioned. It looks as though perhaps you've had a deal with some sort of loyalty discount on and this has come to an end. 

 

The best thing to do is have a look at your bill online to see where the difference lays. If you're unable to determine where the increase has come from, speak to the team on 150 / 0345 454 1111 and they can help you. 

 

Let us know how things go Smiley Happy 

 

Thanks,

Kath_F
Forum Team

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