I hope you managed to get this sorted. Please reply back to let us know how you got on.
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frist two months worth of services plus any installation/activation charges, call charges and On Demand costs you may have incurred. in one bill you should look at the video they have https://www.youtube.com/watch?v=En4G7T8PeT8
Using VIVID 350 Optical Fibre, Mix TV, Talk Weekends
Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others