A member of the Forum Team here can help, but response times are up to two weeks wait. You can always discuss it with the Customer Care Team by a call in though, they can be reached by calling 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details when prompted for them -> Option 4 -> Option 1.
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Thanks for your patience whilst I looked into this for you. The team have come back to me now and have confirmed eligibility.
The next step is to send your details over to the company that provide these vouchers. This will be done Monday 3rd April for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'
If you've still not received anything within a week, come back and let me know
Kath_F Forum Team
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