Menu
Reply
  • 2
  • 0
  • 0
thomasino
Just joined
78 Views
Message 1 of 4
Flag for a moderator

£150 sign up voucher

I had Virgin media installed on 2.2.17 but still no sign of the £150 Edenred voucher.  Can anyone help please?

0 Kudos
Reply
  • 12.72K
  • 1.62K
  • 3.75K
Superuser
Superuser
61 Views
Message 2 of 4
Flag for a moderator

Re: £150 sign up voucher

A member of the favicon.png Forum Team here can help, but response times are up to two weeks wait. You can always discuss it with the Customer Care Team by a call in though, they can be reached by calling 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details when prompted for them -> Option 4 -> Option 1.

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
0 Kudos
Reply
  • 21.5K
  • 804
  • 1.59K
Forum Team
Forum Team
45 Views
Message 3 of 4
Flag for a moderator

Re: £150 sign up voucher

Hi thomasino,

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

Once I hear back from the team, I shall let you know the outcome. 

Speak soon,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



  • 21.5K
  • 804
  • 1.59K
Forum Team
Forum Team
35 Views
Message 4 of 4
Flag for a moderator

Re: £150 sign up voucher

Hi thomasino,

Thanks for your patience whilst I looked into this for you. The team have come back to me now and have confirmed eligibility. Smiley Happy

The next step is to send your details over to the company that provide these vouchers. This will be done Monday 3rd April for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'

If you've still not received anything within a week, come back and let me know Smiley Happy

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply