It will be sent over to Edenred and the customer will receive their voucher code, via email, within 24 hours from Monday. Can you advise the customer to check all inboxes including junk folder as it sometimes routes to there. The email will come from a 3rd party company called Edenred and it will have the subject heading of“Virgin Media Rewards: you're in for a treat!”.
Please keep an eye on your mail for this email from Edenred and let us know when this arrives for you
The usual process to arrival time once the voucher is redeemed is approximately 7 working days from the time you redeem the voucher code.
If you keep a hold of the email receipt you should have from when you processed this and if they don't arrive in the next 10 days then just pop back to us and we can escalate this with Eden Red's account manager for you via our Sales Delivery teams
It should just arrive fine for you and is sent via Royal Mail but at least you know you can come back to us if there is an issue with this