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Alix_K
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£100 welcome shopping voucher not received

I signed up with Virgin at the start of January and part of the offer was a £100 high street shopping voucher. My package has been up and running since 18 January but I've not received the shopping voucher.

Please could you advise how I should follow this up?

thank you for your help.

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Re: £100 welcome shopping voucher not received

Hi Alix_K,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: £100 welcome shopping voucher not received

Hi Alix_K,

 

Thanks for your patience whilst I looked into this for you. The team have come back to me now and have confirmed eligibility. Smiley Happy

 

The next step is to send your details over to the company that provide these vouchers. This has been done today for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
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Alix_K
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Re: £100 welcome shopping voucher not received

Dear Kath_F

Thank you for looking into it for me. I appreciate your help in getting this resolved.

Will let you know of the outcome.

Thanks,

Alix.

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