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josh1231990
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£100 voucher

Hi, i had my VM installed around a month and a half ago now, still not received my promised £100 vouchers or had any email for that matter, has anyone elses had this problem? Has anyone had any joy with getting the vouchers?

Thanks in advance, Josh.

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Superuser
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Re: £100 voucher

It's unfortunately a common occurrence. If you wait up to two weeks a member of the favicon.png Forum Team here will pick up on your topic and resolve the matter. Otherwise ring 150 from a VM phone / 0345 454 1111 from any phone  about it then -> Option 1 -> Confirm your details -> Option 4 -> Option 1. 

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team
Forum Team
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Re: £100 voucher

Hi josh1231990,

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

Once I hear back from the team, I shall let you know the outcome. 

Speak soon,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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Forum Team
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Re: £100 voucher

Hi josh1231990,

Thanks for your patience whilst I looked into this for you. Smiley Happy

The team have come back to me now and have confirmed eligibility. 

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow, 7th April, for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.

If you've still not received anything within a week, come back and let me know Smiley Happy

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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