Hi, i had my VM installed around a month and a half ago now, still not received my promised £100 vouchers or had any email for that matter, has anyone elses had this problem? Has anyone had any joy with getting the vouchers?
It's unfortunately a common occurrence. If you wait up to two weeks a member of the Forum Team here will pick up on your topic and resolve the matter. Otherwise ring 150 from a VM phone / 0345 454 1111 from any phone about it then -> Option 1 -> Confirm your details -> Option 4 -> Option 1.
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Thanks for your patience whilst I looked into this for you.
The team have come back to me now and have confirmed eligibility.
The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow, 7th April, for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.
If you've still not received anything within a week, come back and let me know
Kath_F Forum Team
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