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Sarahbee1
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£100 shopping voucher

I had my services installed beginning of January it's now march and I've still received no voucher? Please can someone tell me why and when I will receive it thanks
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Superuser
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Re: £100 shopping voucher


Sarahbee1 wrote:
I had my services installed beginning of January it's now march and I've still received no voucher? Please can someone tell me why and when I will receive it thanks

Your details haven't been passed on to EdenRed or your contact details need correcting. You can call in about it (quickest way) by ringing 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details -> Option 4 -> Option 1.

Alternately, wait up to two weeks for a response from a member of the favicon.png Forum Team here (they can also resolve the matter.)

- - - - - -
Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team
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Re: £100 shopping voucher

Hey Sarahbee1 and welcome to the community,

I'm sorry you've been waiting a while for your voucher.

Do you still need help with this? Let us know if so and we'll do the best we can to help.

Cheers,

Michael_JK
Forum Team

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Sarahbee1
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Re: £100 shopping voucher

I had an email from the virgin media team after contacting them by telephone. It said my account was eligible for the voucher and I would receive a voucher code in the next 24 hours that was a week ago and still no voucher! Yes any further help would be appreciated thanks
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Forum Team
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Re: £100 shopping voucher

Ah right, sorry about this Sarahbee1,

Can you check your junk email box just to make sue the code hasn't landed there?

Let us know,

 

Michael_JK
Forum Team

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Sarahbee1
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Message 6 of 7
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Re: £100 shopping voucher

No I've checked, hasn't been received
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Forum Team
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Re: £100 shopping voucher

Okay, I'll drop you a private message soon. Just click the small envelope logo to the top right. 

Thanks,

Michael_JK
Forum Team

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