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OUTATIME1
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£100 Voucher

When I signed up to Virgin Media I was promised a £100 voucher which was also shown on my order summary, I've not received this voucher (I've regularly checked my spam folder, etc.). I subscribed in June so have certainly been signed up long enough to have received this.

As this was included on my order summary I expect it to be honoured.

Regards

Dom

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Re: £100 Voucher

Hi OUTATIME1,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done today for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks, 

Kath_F
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Superuser
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Re: £100 Voucher

If you don't mind waiting some more days, then you'll get a response from a member of the favicon.png Forum Team here. They'd chase up the matter and keep you up to date with the progress of it. Response times are about 1 to 3 days wait. Alternatively ring 150 from a VM phone or 0345 454 1111 from any phone -> Option 1 -> Confirm your details -> Choose from the main menu Option 4 -> Option 1. Once through to an agent ask them to fill in an exception form regarding the unreceived gift.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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OUTATIME1
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Re: £100 Voucher

Still waiting on someone to follow this up, I appreciate the team may be busy by I want to check this hasn't been forgotten as I've been waiting over a week now.
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Superuser
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Re: £100 Voucher

@ModTeam Can this be looked into please?

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Re: £100 Voucher

Hi OUTATIME1,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers . This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

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Message 6 of 8
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Re: £100 Voucher

Hi OUTATIME1,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done today for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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OUTATIME1
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Re: £100 Voucher

Thanks for your help with this Kath_F, that's great news.

Regards
Dom
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andytthomson1
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Message 8 of 8
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Re: £100 Voucher

Hi team,

I'm in a similar position, switching to Virgin media in January with the £100 Amazon promotion. I received multiple emails saying it was coming, then a final one in Feb stating I should expect the voucher now, but nothing arrived.

I have also called customer services last week and was assured it was all being sorted, but still nothing.

Please can someone look into this for me?

Thanks,
Andy
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