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Mak1989
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£100 Gift Voucher - Still Waiting

I joined Virgin Media in August and qualified for the £100 gift voucher. I chased in November as it wasn't sent to me and received the following email:

Hi There,
 
Thank you for getting in touch with us. We haven’t forgotten you.
 
Some important news about your Gift with Purchases.
 
We have checked the account and your account matches eligibility for the £100 Gift Voucher.
We will forward your reward details to the dispatch Team on 16-Nov 16 and you will receive the 16 digits codes to redeem within 24 Hrs. from the above mentioned date.
 
Please check your email and follow instructions mentioned in the email to redeem the code.
 
Kind regards,
Rewards Exceptions Team
 
To date, nothing has been received. I have checked my junk email. Please advise when I will receive this? Thanks
 
 
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Re: £100 Gift Voucher - Still Waiting

Hi Mak1989, 

 

Thanks for coming back to me on this and apologies to hear you are still waiting on receiving the vouchers Smiley Sad

 

I have popped an email over to the Head of the Rewards Team for him to check up on this. Once I have a reply I will be back in touch. 

 

Thanks,

Kath_F
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Re: £100 Gift Voucher - Still Waiting

Hi Mak1989, 

 

Thanks for your patience whilst I looked at this for you. 

 

The team have come back now and advised that they've manually added you and you should receive the email within the next few days. 

 

Keep checking your junk / spam folders too in case it gets redirected there.

 

Let me know if you're still waiting Friday.

 

Thanks,

Kath_F
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Mak1989
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Re: £100 Gift Voucher - Still Waiting

Hi Kath,

The email has been received; thank you so much for your help!

Thanks,

Mak1989

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Re: £100 Gift Voucher - Still Waiting

Hi Mak1989, 

 

That's great news Smiley Happy

 

If you have any further issues going forward, pop back and let us know.

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
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